Report from THT7562 Enhance Customer Experience by Automating Service
There now follows a brief report from the above session, live at Oracle OpenWorld 2016. It’s time for a complete change of pace now with the Showcase Theater for CX, and an intergalactic voyage with OPA. I wish there were more of these. Our presenter Rob just oozed enthusiasm and fun – and of course product knowledge – but it was so appreciated, I just wanted to shout it out.
Thirty minutes to talk about how the Oracle Policy Automation platform can transform service organisations. The need to make policies drives adoption, but it’s ease of change, management and the quality of the Customer Experience that make the difference in the active organisation. It’s accuracy with efficiency, consistently and transparently auditable.