OPA Focus Group : Utrecht
Today we are in Utrecht, the Netherlands for another in the Oracle Policy Automation Focus Group series. In 2019, just like previous years, the OPA all-stars (Davin, Phil, Fiona, Heike and others depending on which continent you are on) are on their world tour. Today in Utrecht they are faced with uncommonly warm, almost hot sunshine – probably a first for Utrecht – and a very attentive crowd.
The main events of the day are the customer success stories, from Atradius and the University of Southern Queensland (not in the Netherlands I grant you). The latter was a chance to catch up with friends of the OPA Hub Website Leona Chauhan and Evert Fernandes from Magia Consulting.
The event was very well attended, and benefited from a lovely, naturally lit room in the always impressive Oracle Nederland office. It was wonderful to meet up with old friends – and make new ones!
I particularly liked the following aspects of the morning Atradius and Cap Gemini showcase
– Global and Local Rules Model
– Moving 4 platforms into 1 portal
– Pricing and Product management in Oracle Policy Automation
Of course the day would not be complete without Davin, Phil Whitwell and the safe-harbor slides giving us a very exciting preview of what may or may not lie ahead of us as far as product development goes.
Without going into details, we saw interesting plans in respect of
– The drive towards using OPA in new ways, for example with Virtual Reality
– The shift to automated yet individualized, personal service
– Online, role-based interface for rule design
– Deploy and Manage across environments
– BizOps (Davin’s new term) for empowering the business to make changes
– Integrations and leveraging other channels and Oracle products
– Machine Learning models used to drive decisions in conjunction with OPA
– Raising application rates in Interviews by helping to intervene if the user looks like they might abandon
If you have not been to one of these before, I cannot recommend them enough – whether you be a long-time Oracle Policy Automation practitioner or a relative newcomer, this is the place (other than this website of course) where you can meet and converse with lots of interesting people and learn about how others make their projects successful.
Below you will find a few photos of the event – but the slides will be available soon enough so I will spare you all the dark and gloomy ones.
The above slide shows the interest for Chat as a new and vibrant channel within Service, reusing Oracle Policy Automation assets.
This slide shows some of the work done by Magia Consulting.
Phil treated us to some serious middleware vision with the OIC serving up any number of data sources.
The team now moves on to Paris this Thursday. See you there.