Welcome to the OPA Hub!

Tag Archives: service cloud

Whats New in Oracle Policy Automation November 2017 #1

Hi There!


This content is accessible only to logged in users of the OPA Hub.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

How Oracle Policy Automation Is Helping Shape the Future of Customer Service [CON6977]

Customers now expect “just in time, just for me” advice. In this session learn how to add conversational experiences to your customer service. Quickly deliver online, mobile, and agent-assisted guidance, fully auditable at a low cost. Oracle Policy Automation isn’t like anything else: if you haven’t seen it before, you won’t want to miss this session.
Speaker : Davin Fifield
Davin Fifield is Vice President for Oracle Policy Automation Product Development. With over 20 years experience leading the development of business software applications, Davin is globally responsible for delivering ongoing innovation in the OPA portfolio, as part of Oracle’s suite of cloud applications. Davin passionately believes that businesses should have the power to deliver powerful, intuitive advice and automated decision making at low cost, while also being able to prove how every decision was reached. Prior to joining Oracle Corporation, Davin held executive positions at RuleBurst and Microsoft.

Getting Started with Oracle Service Cloud : New Book

Hi There!


This content is accessible only to logged in users of the OPA Hub.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

Oracle Service Cloud Techmail & EMail Filtering

Learn about the Techmail capabilities & Email filtering.

Oracle expert instructor, Phil Franklin will present this live training event to give you an overview of Incoming Techmail capabilities focusing on Filtering configuration and reasons for rejected emails

You will learn how to:

  • Techmail configuration
  • How to set up email filtering
  • How to analyze rejected emails and the reasons for rejection

General Session: Next Generation of Customer Service [GEN1048]

Hi There!


This content is accessible only to logged in users of the OPA Hub.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

Modern CX : Mundane to Modern : Innovating your Service Cloud Core THT1315

Hi There!


This content is accessible only to logged in users of the OPA Hub.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

Get the Most Out of Modern Customer Experience in Las Vegas 2017

Hi There!


This content is accessible only to logged in users of the OPA Hub.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

Guest Post : Using Oracle Policy Automation Public Cloud with Oracle Service Cloud (RightNow): Part 4

Hi There!


This content is accessible only to logged in users of the OPA Hub.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

Guest Post : Using Oracle Policy Automation Public Cloud with Oracle Service Cloud : Part 3

Hi There!


This content is accessible only to logged in users of the OPA Hub.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

Guest Post : The Lazy Expert – Oracle Policy Automation Public Cloud with Oracle Service Cloud Part 2

Hi There!


This content is accessible only to logged in users of the OPA Hub.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.