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Tag Archives: OpenWorld

Enhance Customer Experiences by Automating Service [THT7562]

Attend this session to hear how Oracle Policy Automation dramatically improves the customer experience by enabling organizations to deliver dynamic, consistent, compliant, and personalized decision-making across all channels.
Theater Session
Wednesday, Sep 21, 2:30 p.m. – 3:00 p.m. | CX Theater, Moscone West Level 2

Oracle Policy Automation: Overview and Roadmap [CON7138]

Oracle Policy Automation is a strategic differentiator that gets you ahead of the game when it comes to delivering standout service to your customers. Come to this session and hear real-world case studies showing how Oracle Policy Automation has transformed service delivery. You will also hear an overview of the benefits that Oracle Policy Automation provides and the future solution roadmap.
Conference Session
Wednesday, Sep 21, 12:15 p.m. – 1:00 p.m. | Moscone West—2011

Harnessing Technology for the Modern Utility [CON7086]

Global utilities are facing similar sets of challenges. Their objectives focus on driving greater efficiency within their workforces, driving better operational efficiencies across their businesses, and improving customer experiences. To do these things with existing legacy systems means they are spending time and effort maintaining systems that no longer meet their growing needs. In this session, learn how by taking advantage of Oracle Utilities Customer Care and Billing and integrating it with Oracle Service Cloud, Oracle Billing Insight, Oracle Policy Automation, and Oracle’s field service management applications, the counties of Maui and Kauai enhanced their customer experiences and reduced costs while placing fewer demands on their already limited staffs.
Monday, Sep 19, 11:00 a.m. – 11:45 a.m. | Moscone West—2001
Panel Session
Faisal Faruque Faruque, Principal, Prithibi Consulting Services
Sean Philip, Cloud Customer Success Manager – Public Sector, Oracle Cloud Customer Success
Sandi Nadatani-Mendez, Water County of Kauai
Paul Meyer, Water Supply Maui County
Wes Geisenberger, Public Sector Account Manager, Oracle Public Sector Citizen Experience