Report from CON7138 : Oracle Policy Automation : Overview and Roadmap
There now follows a brief report from the above session, live at Oracle OpenWorld 2016. Obviously in this session, my main goal is to find out the direction of product development specifically user experience, rule editing and integration. It will also be reassuring if we hear of continued effort to make the product available on public and private cloud.
Policy Automation Overview and Strategy
All organisations of any size have acres of policies. They may be external rather than internal and yet everything you do is driven or affected by them.
This is a great slide that shows how pervasive policy is, and how OPA can help you interact with your end customer in so many ways – and the customer expects simple and correct advice. The organisation expects to be able to audit and manage the policies to be agile when rules change.
It should be noted that the speaker mentioned the integration with Siebel as a connector. Interesting or just a slip of the tongue.
There was a video demo and I came away with the impression of a much better UI.
And perhaps the most revolutionary : browser based rule editing and testing! Great for very agile edge cases.
The other news was that the Batch Automation will get a REST API.
Internet of things : I told you ! OPA has a sweet spot for machine data, being used to analyse and act on the telematics for Service Requests.
Now we have a great case study into the work of the Princes Trust. Being a UK citizen I am familiar with the Trust but the audience appreciated the video and inspires us to learn more of their youth programmes aims at getting them into work, education or training.
Approaching the anniversary of 40 years of the Trust, lifting the hood to think about how to prepare the next 40 years, there was a chance for the Trust look at how they service those who want to interact with them. This transformation process found weaknesses in how they do this, and birthed a roadmap that redesigned the customer journey and processes. This three phase program saw part one go live in November 2016. The platform includes OPA, OBI EE, and Service Cloud and Web Center.
OPA is increased quality, raised quality and improved speed of response. The main lesson : get the integrations sorted up front. Second lesson : get good training and clearly define roles (Woohoo!) What a success story. Hats off to Monad and Enigen.
Great session and proof of the continued investment in Oracle Policy Automation.