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Tag Archives: CX

Reimagining What’s Possible with Self-Service: Customer Panel [BRK1495]

Can you be as agile as your customer journey? In this session hear from a dynamic mix of Oracle Policy Automation customers and learn how you can empower your customers and reduce call center burden by deploying advanced self-service apps.

Session Type:  Breakout Session
Solution Area:  Oracle Service Cloud
Theme:  Industry Best Practices for Incredible Experiences
Audience Type:  Product Admin, Business End User, Executives
Community:  Service

Oracle Modern CX

During this three-day conference held in Chicago from April 10-12, 2018, you’ll learn from experts who work with top brands every day, Oracle product specialists who are developing the next wave of CX innovation, and your peers. Whether you’re focusing on fundamentals or pushing the edge with artificial intelligence, virtual assistants, or IoT, Modern Customer Experience is the place to be.

How Oracle Policy Automation Is Helping Shape the Future of Customer Service [CON6977]

Customers now expect “just in time, just for me” advice. In this session learn how to add conversational experiences to your customer service. Quickly deliver online, mobile, and agent-assisted guidance, fully auditable at a low cost. Oracle Policy Automation isn’t like anything else: if you haven’t seen it before, you won’t want to miss this session.
Speaker : Davin Fifield
Davin Fifield is Vice President for Oracle Policy Automation Product Development. With over 20 years experience leading the development of business software applications, Davin is globally responsible for delivering ongoing innovation in the OPA portfolio, as part of Oracle’s suite of cloud applications. Davin passionately believes that businesses should have the power to deliver powerful, intuitive advice and automated decision making at low cost, while also being able to prove how every decision was reached. Prior to joining Oracle Corporation, Davin held executive positions at RuleBurst and Microsoft.

Oracle Policy Automation Customer Showcase: Great Customer Experience, Real ROI [BRK1009]

Davin Fifield, VP Product Development, Policy Automation, Oracle Service Cloud
Jeremy Holman, Vice President, Health Resources in Action
Harriet Franklin, Sr. Principal Product Manager, Oracle Service Cloud
Neale Donna, Director, Travelport Inc.
Kurt Helfrich, Sr. Business Analyst, Rockwell Automation, Inc.
Colonel Tri Trinh, United States Air Force
Attend this session to hear from Oracle customers from across a variety of industries—retail, banking, insurance, and more—while learning how Oracle Policy Automation has driven savings from improved agent productivity and increased first-contact resolution rates.

How Oracle Policy Automation Is Helping Shape the Future of Customer Service [BRK1030]

Davin Fifield, VP Product Development, Policy Automation, Oracle Service Cloud
Harriet Franklin, Sr. Principal Product Manager, Oracle Service Cloud
Customers now expect “just in time, just for me” advice. In this session, you will learn how to add conversational experiences to your customer service. Quickly deliver online, mobile, and agent-assisted guidance, fully auditable at a low cost. Oracle Policy Automation isn’t like anything else: if you haven’t seen it before, you won’t want to miss this session.
Breakout Session
Wednesday, Apr 26, 4:45 p.m. | Lagoon J

Modernize Your Customer Service

April 25-27, 2017

Join fellow leaders in customer service at Modern Service Experience, presented by Oracle, in Las Vegas April 25-27, 2017. Participate in hands-on workshops, see product demonstrations, and network during interactive breakouts that will showcase best practices to help turn your customers into brand advocates.

Outstanding service is the number one reason customers recommend a business. Differentiate your brand by unifying web, social, and contact-center experiences that help develop lasting, profitable relationships with your customers.

Attend Modern Service Experience to:

  • Hear how Oracle Service Cloud customers deliver consistent, positive customer service across channels including the web, live chat, cobrowse, social, and phone.
  • Discover how to provide personalized, reliable, and adaptive service, delivering the right answers at the right time.
  • Learn about the latest that Oracle Service Cloud offers and how integration with sales, marketing, and commerce applications can help differentiate your brand with modern customer service.