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Tag Archives: CX Cloud

Oracle Digital Government Tour

Today’s leadership has an opportunity to transform the business of government. Government employees expect modern, seamless processes. Empowered citizens want to decide how, when and where they engage with government – and expect experiences similar to those delivered by some of the most successful private sector companies.

Forward-thinking leaders are embracing cloud and integrated mobile, social and analytic technologies to lower costs, improve civic outcomes, and exceed rapidly evolving citizen experiences.

Is your organization ready?

Oracle CX Cloud Local Goverment Seminar Brisbane

Social. Mobile. Cloud. Today, for a vast percentage of the population, technologies like these have become integral to everyday life.

To reach citizens in today’s digital age, successful government agencies and departments must adapt and think like digital natives to deliver their services and messages in a way that appeals to the tech-savvy citizens of today.
Join Oracle and at this exclusive roundtable event where we will discuss how to:
  • Engage citizens – balance privacy and personalisation and provide easy to use self service tools for citizens to easily engage with council
  • Provide personalised residents lifecycle experience – for community programs, childcare etc
  • Provide one face for the council – leveraging apps, track digital citizen behaviours
  • Provide best practice contact centre experience – using web self service, phone, chat, social channels, knowledge management

A variety of experts will share their experiences and outline some of the modern best practices used today to improve the citizen experience when engaging with the council.