How Today’s Leading Brands Are Tackling Top Customer Service Challenges [BRK1328]

Boyd Beasley, Director Customer Support, Zenimax Media Inc.
Stephen Fioretti, VP, Product Management, Oracle Service Cloud
Amy Patel, Customer resolution & Performance Strategy National Manager, Toyota Motor Sales, USA, Inc.
Jim Flatt, Service Operations & Facilities Manager, Americas, Denon & Marantz
Darla Johnson, Director, Panera Bread
In this panel discussion, Stephen Fioretti, vice president, Oracle Product Management, queries customers from leading brands about their common service challenges and how their organizations are addressing them.