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Tag Archives: Chicago

Reimagining What’s Possible with Self-Service: Customer Panel [BRK1495]

Can you be as agile as your customer journey? In this session hear from a dynamic mix of Oracle Policy Automation customers and learn how you can empower your customers and reduce call center burden by deploying advanced self-service apps.

Session Type:  Breakout Session
Solution Area:  Oracle Service Cloud
Theme:  Industry Best Practices for Incredible Experiences
Audience Type:  Product Admin, Business End User, Executives
Community:  Service

Hands-on Lab Part II: Why Giving Advice Is Hard and How to Make It Easier [EDU1531]

SPEAKERS

Davin FifieldOracle
Harriet FranklinOracle
Stephen EstesOracle
In this session learn how to create online interviews and customer experiences that are dynamic and personalized. This session is perfect for businesses seeking to build customer loyalty to differentiate themselves from their competitors. Be prepared to get hands-on with Oracle Policy Automation. Space is limited to 30 participants, so it’s a first come first served until the room is full. Participants must bring their own Windows PC (or Mac with windows on a virtual machine). Note: Attendees do not need to own Oracle Policy Automation to participate.
Session Type:  Pre-Conference Education
Solution Area:  CX for Industry: Utilities, Oracle Service Cloud
Audience Type:  Product Admin, Business End User
Community:  Service
Level:  Beginner

Hands-on Lab Part I: Why Giving Advice Is Hard and How to Make It Easier [EDU1530]

SPEAKERS

Davin FifieldOracle
Harriet FranklinOracle
Stephen EstesOracle
In this session learn how to create online interviews and customer experiences that are dynamic and personalized. This session is perfect for businesses seeking to build customer loyalty to differentiate themselves from their competitors. Be prepared to get hands-on with Oracle Policy Automation. Space is limited to 30 participants, so it’s a first come first served until the room is full. Participants must bring their own Windows PC (or Mac with windows on a virtual machine). Note: Attendees do not need to own Oracle Policy Automation to participate.