Tag: Certification Preparation

About Intelligent Advisor Certification #4

About Intelligent Advisor Certification #4

Now we move to the final part in this set of posts. For reference, the previous parts are linked here : one, two, three. I appreciate that some people may be approaching the certification exam for the first time, and like all examinations in those circumstances, fear of the unknown is your worst enemy.

I’ve taken lots of certification examinations over the (many) years I’ve been in this business, whether it be Oracle, Siebel, Salesforce or non-IT things like First Aid. And the Intelligent Advisor / Oracle Policy Modeling certification exam is certainly unique in the sense that it has so many different kinds of question, and so many different kinds of audience. I’ve seen Subject Matter Experts turn into Intelligent Advisor wizards, and I’ve seen technical people jump in a prosper with Intelligent Advisor too. It’s part of the unique strength of the product in fact – how accessible it is, and much closer to true mixed teams you can get, merging strengths from the business for conception and testing, and strengths from the IT side for the delivery of the specifications. Part of that is because it uses Word and Excel – and if you have not already taken part in our Future of Rule Authoring Survey please do so (one question!) .

Back to business – trying to remove the fear of the unknown was part of the reason for creating this series of posts (and to a certain extent, this entire blog is about demystifying IA). So here are some more kinds of question that you probably will come up against. Remember that in the exam – if you choose to take the exam in a test center – you will be provided with a whiteboard and a marker pen, so that you can write out ideas, sketch data models and so on. The whiteboard is not part of the exam, and nobody cares about your drawing ability – it is just a helping hand.

The Debugging Questions

I’ve come across these a few times, so I’m adding one here. These questions are testing your knowledge not just of the product (where is the debugger, how does it work and so on) but also your ability to understand Intelligent Advisor vocabulary (intermediate attributes versus base attributes etc.).

Certification Question Example

The above diagram represents a policy model. D and E are linked by a disjunction. E and F by a conjunction. B and C are linked by a disjunction to A. The rule author wishes to debug the behaviour of the attribute B. What should they do

  1. Run the Debugger and enter a value for A,B and C, then right-click B and select Show Decision
  2. Run the Debugger and enter a value for D and E then right-click B and select Show Decision
  3. Run the Debugger and enter a value for D then right-click B and select Investigate
  4. Run the Debugger and enter a value for D then right-click B and select Show Decision

And so on and so on…(answers in the comments please).

The OPA Hub Role Questions

The OPA Hub forms a section of the examination, and whilst I have already mentioned the kind of question you might get that involves the Hub (see the Memory Question) there will of course be questions that specifically target Hub functionality. Here’s a variation on one I’ve seen before.

Bob works on a Project on his laptop. Janet wants to collaborate on the same project. What steps must occur on the Hub for this to happen

  1. Bob must upload his project to the Hub.
  2. Bob must share a Zip copy of the project
  3. Janet must be created as a Hub User with the Author role
  4. Janet must change her password
  5. Bob must approve Janet’s share request
  6. Janet must download the latest version from the Hub
  7. Janel must have access to the Collection
  8. Bob must store the project in a Collection that he has access to.
  9. Janet must email Bob to ask for the project.

You will notice that it is a variation on some of the other questions that rely on remembering all the steps of a given process. I do these things all day every day but I still find it hard to remember exactly every step. Practice makes perfect.

The Service Cloud Question (type A)

Obviously, since Intelligent Advisor has historically been marketed as part of Service Cloud (amongst other dubious decisions), you can expect a few certification exam questions that specifically target Service Cloud knowledge. Here are two that you will come across.

How many objects can the Global object be mapped to in a Service Cloud data mapping

  1. One
  2. Two
  3. More than Two

Answers in the comments please. The trick here is to understand the unique nature of Service Cloud mapping and the types of Interview that can be delivered.

The Service Cloud Question (type B)

The commonest form of certification question that I have seen has been those that focus on the different options available to Service Cloud connections. For example:

Bob wants to create an Interview accessible to customer service agents. He wants to load and update an Incident if one exists already, and create one if it does not. What settings should he choose in the Service Cloud Mapping Settings Dialog?

  1. Select Customer Service Agent
  2. Select Contact Center Agent
  3. Select Load at Start Incident
  4. Select At End of Interview Update Incident
  5. Select At End of Interview Create Incident
  6. Check the Or Create Interview if none is loaded checkbox
  7. Check the loading data is optional checkbox
  8. Embed the Interview in the Incident Workspace
  9. Embed the Interview in the User Workspace

Answers in the comments if you know the answers. More details here.

The Service Cloud Question (type C)

Service Cloud provides Value List integration for a number of built-in lists and menus from Service Cloud. How can a rule designer use a custom Value List in Intelligent Advisor for data mapping?

  1. They cannot.
  2. They can only map in an out. No Value List is created.
  3. They can refresh the data model and use the Value List that will be automatically added
  4. They can only be used with Anonymous interviews.

Answers in the comments if you know.

So that just about wraps it up for our little certification series – if there are any question types that you remember and would like us to add, then just write them in the comments and we will be happy to oblige.

About Intelligent Advisor Certification #3

About Intelligent Advisor Certification #3

And so we come to the third part in this little series of posts about Intelligent Advisor Certification. For reference, parts one and two of this same series are available by clicking the links. As before, the goal is not to give you questions and answers (more about that at the end of the series) rather to introduce you to the kind of questions that you are likely to see. In this post, we look at two specific types that I personally can find a little tricky. I am a great believer that familiarity helps dispel nervousness – and so here are some to look out for.

The Visual Question based on Rule Content

This kind of question comes up several times, and I’ve probably seen at least one version in every Oracle Policy Automation or Intelligent Advisor Certification I’ve ever taken:

Intelligent Advisor Certification Question Type Example

Which of the above is the correct syntax for the rule? Answers in the comments please.

Another variation on this theme, and a very common question, involves table rules. I’ve kind of exaggerated it a bit in my image, but the basic tenet is this – learn where the different formatting in a table should be!

Intelligent Advisor Certification Question Type Example 2

The table above does not validate in Oracle Policy Modeling. Select all items that should be corrected for it to validate successfully. Of course not all are correct:

  1. The conclusion must be formatted as a conclusion
  2. The otherwise must be formatted as a condition
  3. The otherwise must be moved to the right hand corner
  4. The TRUE and FALSE must be written in lower case
  5. The first condition is met must be moved to the left and
  6. The second condition is met must be moved above the first condition
  7. The conditions must be formatted as condition level 1

And so on!

Interview Design Questions

This is an example of a series of questions that I have seen over the years, and you would do well to prepare for something in this style.

A Policy Model contains an interview Screen that collects information about a customer’s name and address. The Interview is used by a sporting goods shop to provide assistance to customers who would like to visit the shop. The following attributes are collected : the customer’s name and the customer’s city. The objective of the interview is to display the address of the sporting goods store to customers who are in the same city, and the email address to those who are not. How would you achieve this?

For example you might create two labels (one for the address, one for the email address), place them on a Screen, and create Show If logic by adding a boolean visibility attribute such as the address details should be displayed based on the city of the sporting goods shop = the customer’s city. You could do the same for the email address using the same attribute only in the negative.

There will of course be 5 or 6 different answers for you to choose from. The question is definitely aiming to test your understanding of Interview Screen Controls and Visibility settings.

Usually this question does not actually come with an image, but it can help to imagine what this would look like. The above example (which is not the most efficient way of doing it but it corresponds to the example given)

Intelligent Advisor Certification Question Type Example 3

And so we hope this little series has begun to familiarise you with the sort of questions that you might get in the Intelligent Advisor Certification exam. In the next post in the series we will look at some more question types that you should prepare for!

About Intelligent Advisor Certification #2

About Intelligent Advisor Certification #2

In this second post about Intelligent Advisor Certification I want to highlight, as in the previous post in the series, a few question types that you are likely to be confronted with if you choose to take the Intelligent Advisor Certification exam in the near future. While we are on the subject, it is obviously in your interest to take the examination if you are ready, because it is an objective measure of your knowledge of the product. We all know that it is an imperfect measure, and that you may start at an advantage or disadvantage depending on your background, native language and so forth. But it is better than nothing.

So, without further preamble, on to the subject at hand. You will certainly come across the following question type.

The Memory Question

Bob and Janet work together. Janet has already begun working on a project in Intelligent Advisor and has stored it in the repository. Bob wants to work on the same project and add some rules to the existing project. What are the minimum steps to achieve this. If a step is required more than once, only note the first time it is done.

And so you will be required to make some sort of very long process guide:

Login to Hub > Download Oracle Policy Modeling > Enter Hub Details > Download Project > Open Word and Validate Changes > Upload Changes > Deploy Changes

(these are just example steps)

I’ve seen it come up several times with similar concepts. What I can give you as advice is

  • Think very carefully about the correct (as in, official) way to do things. For example, a lot of people might not actually install Oracle Policy Modeling themselves, or they might get it from edelivery.oracle.com or elsewhere. But it can be downloaded from the front page of your Hub, from the hyperlink shown below. It’s very easy to miss it.
Intelligent Advisor Certification  Question Example
  • Again, think about every step – downloading, uploading, validating, and so on. Practice a few times so you can really get the feel of it. If you have a self-study environment, create two users and play around with the process. I used to have an VM with one user and my laptop with the other. It’s a great way to see all the error messages and conflicts that can happen.

The Visual Structure Question

These have been in the exam for as long as I remember, and they vary in form but all revolve around the same idea – get the student to demonstrate they understand the vocabulary of logical operators and show they can think logically.

The diagram below represents a policy model with a goal, A. B is derived from a disjunction of D and E. C is derived from a conjunction of E and F. A is derived from a conjunction of B and C. What is the minimum set of base attribute values that must be provided to successfully conclude A?

Intelligent Advisor Certification  Diagram Example
Some Balls in a Diagram

First things first : a disjunction is OR, and a conjunction is AND. So now you can write out the different elements:

B is true if D or E are true. C is true if E and F are true. A is true if B or C are true. And finding the fastest route to A becomes much easier. There are several of this nature, often using a mixture of mathematic (disjunction, conjunction) and Policy Modeling (base, intermediate, goal, inferred) vocabulary.

So that’s it for today, with these two it is very simple – practice and practice. Make your own project in Oracle Policy Modeling and experiment with these concepts until you are comfortable “regurgitating” it all on paper.

In the next part of the series, we will look at two more common question types. Remember you can learn more about the certification and learning path here. And of course you can get details of our own online learning right here.

About Intelligent Advisor Certification #1

About Intelligent Advisor Certification #1

I recently updated my Intelligent Advisor certification to the 2020 version of the examination (details of which you can find online here – remember that in your country the arrangements for taking the certification exam may have changed). I was lucky enough to have a testing centre close to my office, as I wanted to take it in person. Having experienced an online examination a year or so ago, I resolved not to do it again unless I had no choice.

Anyway, I wanted to give some feedback and pointers to anyone who is thinking about applying themselves to this examination during the current period of working from home / confinement. Of course I do not intend to give any Intelligent Advisor Certification specifics but I feel it would be useful to share some things about the question styles with you.

So, for this first post, I’m going to introduce two of the types of question you are very likely to get:

The Business Scenario Question

The XYZ Corporation is deploying Intelligent Advisor to create Interviews to manage time off permissions. The scenario is as follows. Any staff working full time over the age of 18, or between 16 and 18 but working part time, are eligible for the standard amount of time off, unless they have chosen to opt out of the time off scheme in which case they are not eligible (this is only for full time workers).

What are the minimum attributes needed in the Policy Model to test whether an employee is eligible for the standard amount of time off?

The Animal Scenario Question

The Government decrees that any citizen wishing to keep a pet donkey in their garden must have been living in the state for at least 28 days and must have been the registered owner for at least 1 week. The citizen must be over 18 years of age, and the donkey must be at least 6 months of age. Special breeds of donkey require a certificate of authenticity and the minimum citizen age is raised to 25. Proof of rabies vaccination is only required when living in Arizona.

What are the minimum attributes needed to check if a citizen can keep the donkey in the garden?

Each question has 4 or 5 different suggestions, often confusing the reader by seeming to be very close to the requirement, of course.

(Both of these check your ability to extract a model from source material. There are many variations on the same theme, but they typically are looking for the ability to extrapolate business concepts into base attributes – for example knowing how to envisage intermediate attributes such as the age of the citizen from a date of birth and so on)

These questions are multiple choice, so you can expect 4 or 5 very similar answers!

The Business Scenario with Entities Question

Bob is implementing a Policy Model. He needs to design rules that define a family unit as having zero to many members. Each member can have one or more jobs, with a defined monthly salary. He needs to calculate the total monthly salary per family member and for the family as a whole.

Does he build :

  1. An entity called the family, another called the member and another called the job, with a reference relationship between the family and the job, to calculate the total salary using InstanceSum()
  2. An entity called the family member, another called the job, with a containment relationship with the family member as the source. He uses InstanceSum() to calculate the job salary for each family member. He creates a reference relationship between the job and Global to calculate the total salary for all family members.
  3. An entity called the family member and another called the job. Both have containment relationships. He uses InstanceSum() on the job salary attribute to calculate the family member’s salary. He then uses a global attribute to sum the salary for each family member

(and so on – expect at least 5 different yet similar versions. This Intelligent Advisor Certification question is clearly designed to check your understanding of singleton entities, relationship types and function usage).

If you are looking to keep your brain ready and fancy a few tricky questions, then head over to our huge quiz section. In the next post, we will look at some of the visual question types you might get in your Intelligent Advisor Certification.

PS – For these questions, don’t hesitate to give your answer in the comments 🙂

OPA Quizzes : Helping you learn Oracle Policy Automation

OPA Quizzes : Helping you learn Oracle Policy Automation

We are always looking for ways to help you learn Oracle Policy Automation, so that’s why  we came up with our OPA Quizzes.

Whether it is for your next interview, or even as a preparation for your upcoming certification examination if you are planning on taking one, we hope that our range of free quizzes can help you get ready. If you are not familiar with the examination find out about it here  OPA Quizzes

In any case we hope that you enjoy them and have fun with them. Share them with your friends as you learn Oracle Policy Automation.

And while you are at it, reward yourself with a mug from the Shop. Maybe we will give away a few mugs at the end of the year to the Leaderboard Winners.

Yes, that’s a nice idea and this time we are organised enough to do it.

At the following page you will find all the OPA Quizzes and the links to the OPA Quiz Leaderboards. Check your results against the top scores and enjoy the stress of answering questions against the clock.

We recently began the process of building another’s two sets of questions so stay tuned and watch out for them in the coming weeks. In the meantime keeping smiling and have a good day!

Oracle Policy Automation Free Quizzes to Prepare or Test Yourself

Oracle Policy Automation Free Quizzes to Prepare or Test Yourself

Oracle Policy Automation Free Quizzes to Prepare or Test YourselfThe OPA Hub Website, alongside the articles, job lists, ecosystem directory and video gallery, also maintains a number of fun, free and interactive quizzes for anyone who works with Oracle Policy Automation. Oracle Policy Automation Free Quizzes to Prepare or Test Yourself can be found on the menu or, read on for more information.

These quizzes are accompanied by a Leaderboard so you can compare your own score to the best in the world. See how high you can get on the leaderboard! Here are some quick links to the different quizzes. They all have a mixture of categories and topics, and are a good mixture of easy, hard and trick questions just to keep you on your toes. To answer the questions you will need to have worked with Oracle Policy Automation and some of the questions might be easier to answer if you are a regular reader of this website, but anyone with experience will be able to make a good job of it.

Join the 286 members of the OPA Hub Website and try one out today.

Oracle Policy Automation Free Quizzes to Prepare or Test Yourself : New Quiz Added

And today is a special day since we have just finished making some updates to the existing quizzes and added another one, which means that today there are six Oracle Policy Automation Free Quizzes to Prepare or Test Yourself which means 60 questions (all different of course) and each quiz of 10 questions is against a time limit as well, so you can really put yourself in the driving seat for your next interview or examination.

Oracle Policy Automation Free Quizzes to Prepare or Test Yourself are just part of the picture of course : we encourage all Oracle Policy Automation consultants to get trained at Oracle University. As of today there are two courses that cover version 12 of Oracle Policy Automation :

  1. Introduction to Oracle Policy Automation (1 day)
  2. Oracle Policy Modelling for Policy Experts (3 days)

To complement these offerings, we have a variety of Oracle Policy Automation workshops available.

New OPA Quizzes : Helping you learn Oracle Policy Automation

New OPA Quizzes : Helping you learn Oracle Policy Automation

New OPA Quizzes : Helping you learn Oracle Policy Automation

 learn Oracle Policy AutomationWe’ve begun rolling out our latest feature, namely interactive quizzes for you to test yourself on Oracle Policy Automation and Modeling. We are always looking for ways to help you learn Oracle Policy Automation.

The first two chapters are now live on the site, and we will be adding more and more as the weeks go by. The quizzes are free of course and we maintain a leaderboard for each quiz so you can see how well you have done.

In the next few weeks we will also be publishing the complete chapter set as one, giant quiz for you to use in your preparation for your next interview, or even as a preparation for your upcoming certification examination if you are planning on taking one. In any case we hope that you enjoy them and have fun with them. Share them with your friends as you  learn Oracle Policy Automation.

And while you are at it, reward yourself with a mug from the Shop. Maybe we will give away a few mugs at the end of the year to the Leaderboard Winners. Yes, that’s a nice idea. At the following page you will find the OPA Quizzes and the links to the OPA Quiz Leaderboards.

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