Tag: Australia

Oracle’s Siebel CRM Roadshow – Sydney (with OPA Strategy Session)

Oracle’s Siebel CRM Roadshow – Sydney (with OPA Strategy Session)

March 9

09:30 a.m. – 10:00 a.m.

Registration
• Refreshments, coffees and registration

10:00 a.m. – 10:20 a.m.

Welcome
• George Jacob (Group Vice President CRM Applications, Oracle)
• General introductions, goals for today’s event.

10:20 a.m. – 10:50 a.m.

Siebel CRM Executive Strategy Update
• George Jacob (Group Vice President CRM Applications, Oracle)
• Strategy update, thematic Siebel CRM Transformation (Vision, Innovation, Value)

10:50 a.m. – 11:00 a.m.

Break

11:00 a.m. – 12:00 p.m.

Siebel CRM Innovation
• George Jacob (Group Vice President CRM Applications, Oracle)
• Latest features from Innovation Pack 2016 and 2017
• Innovation Pack 2017, Siebel Composer, Workspaces, Parallel Development, Test Automation

12:00 p.m. – 1:00 p.m.

Lunch
• Grab lunch, but don’t go anywhere; the meeting goes on

1:00 p.m. – 1:30 p.m.

Case Study: DSS – Siebel Open UI
• Department of Social Services, Australia Government
• Siebel Open UI Innovation

1:30 p.m. – 2:00 p.m.

Increase Agility with Oracle Policy Automation
• Davin Fifield (Vice President Software Development, Oracle)
• OPA Strategy and Roadmap Update

2:00 p.m. – 2:10 p.m.

Break

2:10 p.m. – 2:45 p.m.

Siebel Case Management for Public Sector
• Vi Quach (Master Principal Sales Consultant, Oracle)
• Siebel Case Management on Oracle Cloud

2:45 p.m. – 3:30 p.m.

Siebel CRM and Cloud
• Tiffany Blair (Senior Principal Product Manager Public Sector, Oracle)
• Augmenting Siebel CRM with Cloud CX Suite

3:30 p.m. – 5:00 p.m.

1:1 Meetings
Informal, coordinated 1:1 networking discussions with the Siebel CRM product team to respond to topics ranging from IP 2017 planning, delivery models, Open UI, CX market trends, Oracle’s CX strategy, the future for Siebel CRM, and the Siebel product roadmap and/or the journey to the cloud.

OPA Hub Snap Poll – Current Results

OPA Hub Snap Poll – Current Results

As our first Snap Poll is generating some interesting results, I thought I would post a “situation so far” chart. It is fascinating to see the strength of Siebel CRM in this picture, but also the number of “stand alone” Oracle Policy Automation deployments. Hopefully in the next few weeks we will see some further patterns developing, but that depends on people getting out and voting!

As some of you may know, there are a number of Siebel CRM Roadshows planned for Australia in the coming weeks, and they all contain a significant portion of Oracle Policy Automation related content. If you are able to attend please register using the Event Calendar:

  • Siebel CRM Roadshow (with OPA Strategy Update) Canberra
  • Siebel CRM Roadshow (with OPA Strategy Update) Sydney
  • Siebel CRM Roadshow (with OPA Strategy Update) Melbourne

All of these are a great opportunity to see how Oracle Policy Automation fits into the Oracle Cloud and Oracle Public Sector strategy. As I am currently training new starters who will be working on a project involving Oracle Policy Automation, Siebel and much more, I can see anecdotally that this is a strategy that is bearing fruit.

OPA Hub Snap Poll Results So Far

And now for the results, so far. If you have not voted, please do so. And please share the link to the Snap Poll!

Oracle CX Cloud Local Goverment Seminar Brisbane

Oracle CX Cloud Local Goverment Seminar Brisbane

Social. Mobile. Cloud. Today, for a vast percentage of the population, technologies like these have become integral to everyday life.

To reach citizens in today’s digital age, successful government agencies and departments must adapt and think like digital natives to deliver their services and messages in a way that appeals to the tech-savvy citizens of today.
Join Oracle and at this exclusive roundtable event where we will discuss how to:
  • Engage citizens – balance privacy and personalisation and provide easy to use self service tools for citizens to easily engage with council
  • Provide personalised residents lifecycle experience – for community programs, childcare etc
  • Provide one face for the council – leveraging apps, track digital citizen behaviours
  • Provide best practice contact centre experience – using web self service, phone, chat, social channels, knowledge management

A variety of experts will share their experiences and outline some of the modern best practices used today to improve the citizen experience when engaging with the council.

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