Report from [CON7186] Siebel CRM: Managing Public Sector Relationships Through Diverse Channels
There now follows a brief report from the above session, live at Oracle OpenWorld 2016.
Welcome the government of Ontario for an exciting discussion of these customer success stories at the ministries of Education and Transportation. This modernization focused journey aims to transform people, processes and technologies to better focus.
After the green, bring on the blue! The reader will see Siebel Task-based UI and their application also includes the OPA Connector for Siebel. The challenges that remain are also familiar to many : migrating from multiple disparate systems with fairly open data structures to controlled structure and then mapping all these data structures.
The second part of this presentation looks at the Ministry of Education in Ontario. The context is framed with messages coming out of this conference : digital transformation, data for evidence-based decision making.
The slide above provides some practical context. But what were the drivers? Citizens expectation for service delivery was a main driver. The second driver was the need for the data to be made accessible in other government services to make evidence based decisions. Siebel was the key part of the physical investment – and the messages coming out of Oracle in respect of investment in Siebel will have been very reassuring.
Of course the slide above does not tell the complete story, but the solutions are driving transformation, and the scalability of the solution will allow other departments and ministries to get onboard.
Interestingly the arrival of Open UI and the renewed investment in Siebel by Oracle seem to have arrived at the right time, not just Open UI for the UX but also to enable a much higher accessibility rating (93%) compared to with HI (63%). We end on some screenshots: