Oracle Policy Automation: Changing the Sales and Services Landscape [CAS2349]
One of the most pertinent sessions of Oracle OpenWorld for Oracle Policy Automation fans was this one, hidden away on the agenda at 17:45 on Tuesday (if there ever was a graveyard shift, this was it!). It was a very interesting and inspiring presentation by Infosys charting their journey, changing the Sales and Services Landscape in a large Australia and New Zealand bank, into the simplified world of Oracle Policy Automation.
Initially the presentation showed us how the Bank struggled, following acquisitions, with a wide variety of pressures and issues (regulatory, compliance, mixed branding, complex learning curves for employees, low adoption and slow time to market for new functionality. But the most fascinating part was learning about the benefits, increases in productivity and customer engagement that came out of this project. And the fact that the architecture diagrams included both Siebel and PeopleSoft only increased my heart rate.
The above slide showed the journey and the customer landscape. Definitely changing the Sales and Services Landscape in a positive way:
This one above gave a nice taster of the conversation in action : note the clean lines and navigation paradigm.
It is always interesting and humbling how much there is learn on projects, and this was no exception.
I particularly liked that the journey was by no means over, and the customer was looking to the road ahead both in respect of the current process (above) and also within different processes at the Bank.
There certainly are many that will benefit from the impact of Oracle Policy Automation.
Infosys described in some detail how they went about the actual process of defining and implementing this conversation, highlighting the challenges:
Of course the customer now is enjoying many benefits of the arrival of Oracle Policy Automation.
This final slide is a great summary of the challenging landscape:
Thanks to Infosys for making this last presentation of the day a most interesting and valuable one.