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Modern CX 2019

Modern CX 2019 Las Vegas

Modern CX 2019 Las Vegas

I’ve been going to events like Modern CX 2019 and various predecessors for the best part of 20 years. Generally when going to these things, I am reminded of Shakespeare’s As You Like It :

“And then the whining school-boy, with his satchel and shining morning face, creeping like a snail unwillingly to school”

Some of the larger events can feel like one is going to school, or worse. But I have to be honest and say that Modern CX is not one of those. This year, back in Las Vegas Mandalay Bay Convention Center, the Modern CX 2019 event was definitely one of the best I have attended, all software houses combined.

What made Modern CX 2019 special?

  • Events that seemed designed to bring the right people together, like meetups, a great concept where customers could speak freely, chat with others, learn and share.
  • An advocacy platform, the CX Hero Hub, actually designed to help and develop the people and stories that define the brand.
  • Sessions that focussed on the customer stories; gone were the turgid exposés of new products that were little better than PDF handouts.
  • Keynotes that actually taught something. I particularly liked the presenters : Ann Handley, Rob Tarkoff and Mick Ebeling all stood out for me.
  • Of course, the general sessions are always packed and you can depend on Jeffrey Wartgow, George Jacob and the others to give a good show.

Oracle Policy Automation is growing in popularity and reach, and the visiting conference attendees were more eager than ever to find out about it. They were well served with some great presentations from the likes of Legal Aid Ontario, Kenya Revenue Authority, Beach Body and more.

What Lies Ahead?

I’m acutely aware however that we still, as a community, need to make our case for Oracle Policy Automation in a clear and concise way.

So I was very honored to be asked to help present one of the sessions and the OPA Meetup. It was fascinating to see how many “eyes were opened” as to the power of Oracle Policy Automation both in that session and the others organized and executed by the dream team of Davin Fifield, Heike Lorenz, and Harriet Franklin.

Here’s a photo of one of those moments I’ll never forget : spinning a wheel in Las Vegas with Heike.

See you there next year.

Modern CX 2019

Modern CX 2019 Las Vegas – Come Say Hi!

Modern CX 2019 Las Vegas – Come Say Hi!

As many of you will know, Modern CX 2019 is being held in March, 19-21 at the Mandalay Bay Convention Center in Las Vegas. It’s a bigger draw, in my humble opinion, for CX and CRM people, than Oracle OpenWorld in San Francisco. I attend both in general, and find that Modern CX is a much more focused and entertaining affair. I’m just sharing my 2 cents. I also enjoy OpenWorld because I get to see a host of very old friends and ex-colleagues but the “vibe” is different.

Anyway, you don’t care what I think. But I would love to meet up with some of you (or all of you, but I don’t think there would be enough space in the room – we broke the bar of 500 registered visitors a few weeks ago – and I wouldn’t be able to pay for a round of coffees or drinks) in Las Vegas.

Modern CX Las Vegas

I’m speaking at the following sessions:

Time to Innovate: Enhance the Customer Experiences You Can Provide [SPT2169]
In this Modern CX session learn how to create unique experiences that are dynamic and personalized for each individual. This session is perfect for businesses seeking to build customer loyalty to differentiate themselves from their competitors using intelligent advice powered by Oracle Policy Automation.

It should be a lot of fun, so send over your colleagues who struggle with finding out what OPA can do, what industries it applies to, and how others do it. Or if you just want to pop by and say “Hi” that would be great too.

I will also be hosting the following OPA Meetup at Modern CX 2019, which might be of interest to those of you who already use Oracle Policy Automation but you want to chat with other people and find out great ways other people are using it.

Oracle Policy Automation Meetup [TOP2625]
If you’re using Oracle Policy Automation, join this meetup to connect with other Policy Automation customers. Come prepared to discuss innovative use cases, best practices, tips and tricks. Richard Napier, who runs the OPA Hub Website, will be facilitating this meetup.
You can find both of them quickly with this search. I look forward to seeing you there, don’t hesitate to reach out to me on LinkedIn as well, if you cannot find me!

Excel as an OPA Data Connection #2

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Excel as an OPA Data Connection

Hi There!


This content is accessible only to logged in users of the OPA Hub Website.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

We Have A Winner! OPA Hub Complete Quiz – February 2019

We Have A Winner! OPA Hub Complete Quiz – February 2019

It is with uncommon pleasure that I can announce the winner of the OPA Hub Complete Quiz – February 2019. More about the winner in a moment, but just in case you didn’t know it already, we are now running a regular Prize Quiz. It has 100 questions and a maximum time of 90 minutes. The questions are in fact the collection of 10 different quizzes we already have – so if you did well in those quizzes then you will probably do very well in the OPA Hub Complete Quiz.

OPA Hub Complete Quiz BannerThe Quiz will now be refreshed with more questions (we aim to build a pool of about 250 questions by the end of the year) and restarted with a fresh leaderboard very soon. Watch this space to find out when the next Prize Quiz goes live. I guess I am also saying that you shouldn’t do the Complete Quiz until I restart it, because you would not be entered in the Prize Draw.

So what are the prizes?

  • First Place (Highest Score, and in case of identical score, the fastest to complete the Quiz will will a USD $50 Amazon Voucher
  • Second Place will win a stunning new OPA Hub Website T-Shirt
  • Third Place will win a stunning new OPA Hub Mug

And so, on to the…

Winner of the Inaugural OPA Hub Complete Quiz

Ladies and Gentlemen, I give you Allen Pak of Speridian Technologies, an experienced Rules Consultant. I’m hoping (s)he is reading this, and will get in touch to let us know the delivery address for the Amazon Voucher. And because Allen was the only winner this time, (s)he will also get a T-Shirt and Mug just because we are feeling generous. I hope (s)he will send us a photo of the T-Shirt and Mug in action. Please let us know size for the T-shirt too!

Congratulations to Allen. If you want to get practicing for the next Prize Quiz, start here.

What’s New in Oracle Policy Automation 19A?

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This content is accessible only to logged in users of the OPA Hub Website.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

The Code Generator for Extensions

Hi There!


This content is accessible only to logged in users of the OPA Hub Website.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

Dynamic Charts in Container Controls Example Image

Dynamic Charts in Container Controls

Hi There!


This content is accessible only to logged in users of the OPA Hub Website.

To Register takes only 10 seconds and uses LinkedIn for authentication. It does not take your contacts or use any other permission.

Once registered you can change your OPA Hub password and manage it independently of LinkedIn.

We recommend you keep different passwords for all your sites.

To register, click the Log in link in the menu at the top of your page.

Thanks, the OPA Hub Website.

Getting Started with Oracle Policy Automation [2019 Edition]

Getting Started with Oracle Policy Automation [2019 Edition]

Getting Started with Oracle Policy AutomationI’m happy to say that the 2019 edition of Getting Started with Oracle Policy Automation has hit the shelves. It is available for purchase now on the publisher’s website, and will be up on the various versions of the Amazon website in the next few days (although it is often quicker and less expensive if you buy direct from the publisher).

This edition features completely updated screenshots, and extended or new content on

  • Inferred Entities
  • Custom Controls & Styling
  • Mobile App
  • Interview Controls
  • Explanations

Getting Started with Oracle Policy Automation 2019 Edition. The new edition has a new cover so that it is easier to find in your local bookstore. We will be giving away a few copies over the coming weeks as we launch our various quizzes and learning tools. I’d like to thank all the fellow members of the consulting community who helped with this edition (you know who you are), and of course Oracle Corporation for producing such an incredible product.

Of course I want to thank all my customers, consulting and education, whose questions and ideas also helped flesh out many of the chapters, and last but by no means least James at P8 Tech for his guidance and patience with editing and producing the book.

If you want to go and see the Getting Started with Oracle Policy Automation Book Page, just click on the link to the P8 Tech Web Site. I’ll post the Amazon pages when they are updated.

I look forward to meeting some of you at Modern CX Las Vegas in March 2019, please stop me and say hello if you find me wandering through the slot machines (that’s a joke by the way).

Watch this space for more book and content announcements, coming soon. It’s going to be an exciting year for Oracle Policy Automation and Oracle Policy Modeling.

New Quizzes – New Prizes!

New Quizzes – New Prizes!

Our Quiz-making team has been hard at work setting up more quizzes to keep you entertained. We now have a grand total of 10 quizzes for you to practice your skills on (go to the Quizzes option on the main menu of this site). Plus, to give you even more of a challenge we have introduced the Complete Prize OPA Quiz for 2019. It contains all 100 questions from the individual quizzes, rolled into one quiz with 100 questions and only 90 minutes to finish it.

It will be reset each month (you can only take the quiz once per month) and new questions added / old questions removed as months go by. For our first month we are  offering a $50 US Amazon voucher to the winner, to be decided on 28 February – since January is almost finished. Find out more here. The runner-up will receive the OPA Hub Official T-Shirt, and the third place an OPA Hub Official Mug!

Get Prepared

Here are the links to the individual quizzes. Our research shows that these help new-starters get an idea of their knowledge gaps, and help build confidence in the product. It doesn’t matter if you are just having fun or perhaps you are preparing for an interview or even the Certification exam, they can be helpful and certainly will test your reflexes. For these new quizzes we have added some “non Multiple Choice” questions – drag and drop, sort and order that kind of thing – to give your mind something a little different to focus on.

Individual Quizzes

Oracle Policy Automation Quiz : Part One (10 questions, timed)

Oracle Policy Automation Quiz : Part Two (10 questions, timed)

Oracle Policy Automation Quiz : Part Three (10 questions, timed)

Oracle Policy Automation Quiz : Part Four (10 questions, timed)

Oracle Policy Automation Quiz : Part Five (10 questions, timed)

Oracle Policy Automation Quiz : Part Six (10 questions, timed)

Oracle Policy Automation Quiz : Part Seven (10 questions, timed)

Oracle Policy Automation Quiz : Part Eight (10 questions, timed)

Oracle Policy Automation Quiz : Part Nine (10 questions, timed)

Oracle Policy Automation Quiz : Part Ten (10 questions, timed)

Have Fun!