OPA-related Events Calendar
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Oracle Policy Automation: Changing the Sales and Services Landscape [CAS2349]
October 23, 2018 @ 5:30 pm - 6:30 pm
With the ever-evolving technology and business landscape, Westpac needed to deliver a seamless, cross-channel, consistent customer experience. Westpac faced challenges such as constantly changing legislative requirements, multiple conversation models based on customer/product/brands, tight timelines, lack of agility, and expensive roll-out. In this session learn how Oracle Policy Automation proved the needed solution that caters to complex rules, policies, and regulatory compliance requirements in real time with an intuitive user interface. These pain points were addressed by integrating Oracle Policy Automation with CRMs such as Oracle’s Siebel and PeopleSoft, and other back-end applications, consolidating conversations and making them brand agnostic.
Ashish Goyal, Principal Consultant, Infosys Limited
Aaron Webb, Application Services Manager CRM, Westpac
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