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Oracle Policy Automation: Changing the Sales and Services Landscape [CAS2349]

October 23, 2018 @ 5:30 pm - 6:30 pm

With the ever-evolving technology and business landscape, Westpac needed to deliver a seamless, cross-channel, consistent customer experience. Westpac faced challenges such as constantly changing legislative requirements, multiple conversation models based on customer/product/brands, tight timelines, lack of agility, and expensive roll-out. In this session learn how Oracle Policy Automation proved the needed solution that caters to complex rules, policies, and regulatory compliance requirements in real time with an intuitive user interface. These pain points were addressed by integrating Oracle Policy Automation with CRMs such as Oracle’s Siebel and PeopleSoft, and other back-end applications, consolidating conversations and making them brand agnostic.

Intelligent Cloud Applications: Customer Experience (Sales, Marketing, Service)
Oracle Cloud Platform: Cloud Platform
Real Stories, Real Customers: Featured Customers
Sessions By Topic: Legacy Application Upgrades and New Features
Session Type: Customer Case Study Session


Ashish Goyal, Principal Consultant, Infosys Limited

Aaron Webb, Application Services Manager CRM, Westpac


October 23, 2018
5:30 pm - 6:30 pm
Event Category:


Oracle Corporation


San Francisco
San Francisco, CA United States + Google Map

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