OPA-related Events Calendar
The OPA Hub Events calendar aims to give our readers the chance to see the OPA and OPA-related events that are happening around the world. It offers geographical and topic searches, as well as export to Google Calendar or Outlook. Select Month, Week, Day or Map to view.
- This event has passed.
Oracle CX Cloud Local Goverment Seminar Brisbane
October 26, 2016 @ 12:00 pm - 2:00 pm
Social. Mobile. Cloud. Today, for a vast percentage of the population, technologies like these have become integral to everyday life.
- Engage citizens – balance privacy and personalisation and provide easy to use self service tools for citizens to easily engage with council
- Provide personalised residents lifecycle experience – for community programs, childcare etc
- Provide one face for the council – leveraging apps, track digital citizen behaviours
- Provide best practice contact centre experience – using web self service, phone, chat, social channels, knowledge management
A variety of experts will share their experiences and outline some of the modern best practices used today to improve the citizen experience when engaging with the council.
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