Category: Certification

About Intelligent Advisor Certification #4

About Intelligent Advisor Certification #4

Now we move to the final part in this set of posts. For reference, the previous parts are linked here : one, two, three. I appreciate that some people may be approaching the certification exam for the first time, and like all examinations in those circumstances, fear of the unknown is your worst enemy.

I’ve taken lots of certification examinations over the (many) years I’ve been in this business, whether it be Oracle, Siebel, Salesforce or non-IT things like First Aid. And the Intelligent Advisor / Oracle Policy Modeling certification exam is certainly unique in the sense that it has so many different kinds of question, and so many different kinds of audience. I’ve seen Subject Matter Experts turn into Intelligent Advisor wizards, and I’ve seen technical people jump in a prosper with Intelligent Advisor too. It’s part of the unique strength of the product in fact – how accessible it is, and much closer to true mixed teams you can get, merging strengths from the business for conception and testing, and strengths from the IT side for the delivery of the specifications. Part of that is because it uses Word and Excel – and if you have not already taken part in our Future of Rule Authoring Survey please do so (one question!) .

Back to business – trying to remove the fear of the unknown was part of the reason for creating this series of posts (and to a certain extent, this entire blog is about demystifying IA). So here are some more kinds of question that you probably will come up against. Remember that in the exam – if you choose to take the exam in a test center – you will be provided with a whiteboard and a marker pen, so that you can write out ideas, sketch data models and so on. The whiteboard is not part of the exam, and nobody cares about your drawing ability – it is just a helping hand.

The Debugging Questions

I’ve come across these a few times, so I’m adding one here. These questions are testing your knowledge not just of the product (where is the debugger, how does it work and so on) but also your ability to understand Intelligent Advisor vocabulary (intermediate attributes versus base attributes etc.).

Certification Question Example

The above diagram represents a policy model. D and E are linked by a disjunction. E and F by a conjunction. B and C are linked by a disjunction to A. The rule author wishes to debug the behaviour of the attribute B. What should they do

  1. Run the Debugger and enter a value for A,B and C, then right-click B and select Show Decision
  2. Run the Debugger and enter a value for D and E then right-click B and select Show Decision
  3. Run the Debugger and enter a value for D then right-click B and select Investigate
  4. Run the Debugger and enter a value for D then right-click B and select Show Decision

And so on and so on…(answers in the comments please).

The OPA Hub Role Questions

The OPA Hub forms a section of the examination, and whilst I have already mentioned the kind of question you might get that involves the Hub (see the Memory Question) there will of course be questions that specifically target Hub functionality. Here’s a variation on one I’ve seen before.

Bob works on a Project on his laptop. Janet wants to collaborate on the same project. What steps must occur on the Hub for this to happen

  1. Bob must upload his project to the Hub.
  2. Bob must share a Zip copy of the project
  3. Janet must be created as a Hub User with the Author role
  4. Janet must change her password
  5. Bob must approve Janet’s share request
  6. Janet must download the latest version from the Hub
  7. Janel must have access to the Collection
  8. Bob must store the project in a Collection that he has access to.
  9. Janet must email Bob to ask for the project.

You will notice that it is a variation on some of the other questions that rely on remembering all the steps of a given process. I do these things all day every day but I still find it hard to remember exactly every step. Practice makes perfect.

The Service Cloud Question (type A)

Obviously, since Intelligent Advisor has historically been marketed as part of Service Cloud (amongst other dubious decisions), you can expect a few certification exam questions that specifically target Service Cloud knowledge. Here are two that you will come across.

How many objects can the Global object be mapped to in a Service Cloud data mapping

  1. One
  2. Two
  3. More than Two

Answers in the comments please. The trick here is to understand the unique nature of Service Cloud mapping and the types of Interview that can be delivered.

The Service Cloud Question (type B)

The commonest form of certification question that I have seen has been those that focus on the different options available to Service Cloud connections. For example:

Bob wants to create an Interview accessible to customer service agents. He wants to load and update an Incident if one exists already, and create one if it does not. What settings should he choose in the Service Cloud Mapping Settings Dialog?

  1. Select Customer Service Agent
  2. Select Contact Center Agent
  3. Select Load at Start Incident
  4. Select At End of Interview Update Incident
  5. Select At End of Interview Create Incident
  6. Check the Or Create Interview if none is loaded checkbox
  7. Check the loading data is optional checkbox
  8. Embed the Interview in the Incident Workspace
  9. Embed the Interview in the User Workspace

Answers in the comments if you know the answers. More details here.

The Service Cloud Question (type C)

Service Cloud provides Value List integration for a number of built-in lists and menus from Service Cloud. How can a rule designer use a custom Value List in Intelligent Advisor for data mapping?

  1. They cannot.
  2. They can only map in an out. No Value List is created.
  3. They can refresh the data model and use the Value List that will be automatically added
  4. They can only be used with Anonymous interviews.

Answers in the comments if you know.

So that just about wraps it up for our little certification series – if there are any question types that you remember and would like us to add, then just write them in the comments and we will be happy to oblige.

About Intelligent Advisor Certification #3

About Intelligent Advisor Certification #3

And so we come to the third part in this little series of posts about Intelligent Advisor Certification. For reference, parts one and two of this same series are available by clicking the links. As before, the goal is not to give you questions and answers (more about that at the end of the series) rather to introduce you to the kind of questions that you are likely to see. In this post, we look at two specific types that I personally can find a little tricky. I am a great believer that familiarity helps dispel nervousness – and so here are some to look out for.

The Visual Question based on Rule Content

This kind of question comes up several times, and I’ve probably seen at least one version in every Oracle Policy Automation or Intelligent Advisor Certification I’ve ever taken:

Intelligent Advisor Certification Question Type Example

Which of the above is the correct syntax for the rule? Answers in the comments please.

Another variation on this theme, and a very common question, involves table rules. I’ve kind of exaggerated it a bit in my image, but the basic tenet is this – learn where the different formatting in a table should be!

Intelligent Advisor Certification Question Type Example 2

The table above does not validate in Oracle Policy Modeling. Select all items that should be corrected for it to validate successfully. Of course not all are correct:

  1. The conclusion must be formatted as a conclusion
  2. The otherwise must be formatted as a condition
  3. The otherwise must be moved to the right hand corner
  4. The TRUE and FALSE must be written in lower case
  5. The first condition is met must be moved to the left and
  6. The second condition is met must be moved above the first condition
  7. The conditions must be formatted as condition level 1

And so on!

Interview Design Questions

This is an example of a series of questions that I have seen over the years, and you would do well to prepare for something in this style.

A Policy Model contains an interview Screen that collects information about a customer’s name and address. The Interview is used by a sporting goods shop to provide assistance to customers who would like to visit the shop. The following attributes are collected : the customer’s name and the customer’s city. The objective of the interview is to display the address of the sporting goods store to customers who are in the same city, and the email address to those who are not. How would you achieve this?

For example you might create two labels (one for the address, one for the email address), place them on a Screen, and create Show If logic by adding a boolean visibility attribute such as the address details should be displayed based on the city of the sporting goods shop = the customer’s city. You could do the same for the email address using the same attribute only in the negative.

There will of course be 5 or 6 different answers for you to choose from. The question is definitely aiming to test your understanding of Interview Screen Controls and Visibility settings.

Usually this question does not actually come with an image, but it can help to imagine what this would look like. The above example (which is not the most efficient way of doing it but it corresponds to the example given)

Intelligent Advisor Certification Question Type Example 3

And so we hope this little series has begun to familiarise you with the sort of questions that you might get in the Intelligent Advisor Certification exam. In the next post in the series we will look at some more question types that you should prepare for!

About Intelligent Advisor Certification #2

About Intelligent Advisor Certification #2

In this second post about Intelligent Advisor Certification I want to highlight, as in the previous post in the series, a few question types that you are likely to be confronted with if you choose to take the Intelligent Advisor Certification exam in the near future. While we are on the subject, it is obviously in your interest to take the examination if you are ready, because it is an objective measure of your knowledge of the product. We all know that it is an imperfect measure, and that you may start at an advantage or disadvantage depending on your background, native language and so forth. But it is better than nothing.

So, without further preamble, on to the subject at hand. You will certainly come across the following question type.

The Memory Question

Bob and Janet work together. Janet has already begun working on a project in Intelligent Advisor and has stored it in the repository. Bob wants to work on the same project and add some rules to the existing project. What are the minimum steps to achieve this. If a step is required more than once, only note the first time it is done.

And so you will be required to make some sort of very long process guide:

Login to Hub > Download Oracle Policy Modeling > Enter Hub Details > Download Project > Open Word and Validate Changes > Upload Changes > Deploy Changes

(these are just example steps)

I’ve seen it come up several times with similar concepts. What I can give you as advice is

  • Think very carefully about the correct (as in, official) way to do things. For example, a lot of people might not actually install Oracle Policy Modeling themselves, or they might get it from or elsewhere. But it can be downloaded from the front page of your Hub, from the hyperlink shown below. It’s very easy to miss it.
Intelligent Advisor Certification  Question Example
  • Again, think about every step – downloading, uploading, validating, and so on. Practice a few times so you can really get the feel of it. If you have a self-study environment, create two users and play around with the process. I used to have an VM with one user and my laptop with the other. It’s a great way to see all the error messages and conflicts that can happen.

The Visual Structure Question

These have been in the exam for as long as I remember, and they vary in form but all revolve around the same idea – get the student to demonstrate they understand the vocabulary of logical operators and show they can think logically.

The diagram below represents a policy model with a goal, A. B is derived from a disjunction of D and E. C is derived from a conjunction of E and F. A is derived from a conjunction of B and C. What is the minimum set of base attribute values that must be provided to successfully conclude A?

Intelligent Advisor Certification  Diagram Example
Some Balls in a Diagram

First things first : a disjunction is OR, and a conjunction is AND. So now you can write out the different elements:

B is true if D or E are true. C is true if E and F are true. A is true if B or C are true. And finding the fastest route to A becomes much easier. There are several of this nature, often using a mixture of mathematic (disjunction, conjunction) and Policy Modeling (base, intermediate, goal, inferred) vocabulary.

So that’s it for today, with these two it is very simple – practice and practice. Make your own project in Oracle Policy Modeling and experiment with these concepts until you are comfortable “regurgitating” it all on paper.

In the next part of the series, we will look at two more common question types. Remember you can learn more about the certification and learning path here. And of course you can get details of our own online learning right here.

About Intelligent Advisor Certification #1

About Intelligent Advisor Certification #1

I recently updated my Intelligent Advisor certification to the 2020 version of the examination (details of which you can find online here – remember that in your country the arrangements for taking the certification exam may have changed). I was lucky enough to have a testing centre close to my office, as I wanted to take it in person. Having experienced an online examination a year or so ago, I resolved not to do it again unless I had no choice.

Anyway, I wanted to give some feedback and pointers to anyone who is thinking about applying themselves to this examination during the current period of working from home / confinement. Of course I do not intend to give any Intelligent Advisor Certification specifics but I feel it would be useful to share some things about the question styles with you.

So, for this first post, I’m going to introduce two of the types of question you are very likely to get:

The Business Scenario Question

The XYZ Corporation is deploying Intelligent Advisor to create Interviews to manage time off permissions. The scenario is as follows. Any staff working full time over the age of 18, or between 16 and 18 but working part time, are eligible for the standard amount of time off, unless they have chosen to opt out of the time off scheme in which case they are not eligible (this is only for full time workers).

What are the minimum attributes needed in the Policy Model to test whether an employee is eligible for the standard amount of time off?

The Animal Scenario Question

The Government decrees that any citizen wishing to keep a pet donkey in their garden must have been living in the state for at least 28 days and must have been the registered owner for at least 1 week. The citizen must be over 18 years of age, and the donkey must be at least 6 months of age. Special breeds of donkey require a certificate of authenticity and the minimum citizen age is raised to 25. Proof of rabies vaccination is only required when living in Arizona.

What are the minimum attributes needed to check if a citizen can keep the donkey in the garden?

Each question has 4 or 5 different suggestions, often confusing the reader by seeming to be very close to the requirement, of course.

(Both of these check your ability to extract a model from source material. There are many variations on the same theme, but they typically are looking for the ability to extrapolate business concepts into base attributes – for example knowing how to envisage intermediate attributes such as the age of the citizen from a date of birth and so on)

These questions are multiple choice, so you can expect 4 or 5 very similar answers!

The Business Scenario with Entities Question

Bob is implementing a Policy Model. He needs to design rules that define a family unit as having zero to many members. Each member can have one or more jobs, with a defined monthly salary. He needs to calculate the total monthly salary per family member and for the family as a whole.

Does he build :

  1. An entity called the family, another called the member and another called the job, with a reference relationship between the family and the job, to calculate the total salary using InstanceSum()
  2. An entity called the family member, another called the job, with a containment relationship with the family member as the source. He uses InstanceSum() to calculate the job salary for each family member. He creates a reference relationship between the job and Global to calculate the total salary for all family members.
  3. An entity called the family member and another called the job. Both have containment relationships. He uses InstanceSum() on the job salary attribute to calculate the family member’s salary. He then uses a global attribute to sum the salary for each family member

(and so on – expect at least 5 different yet similar versions. This Intelligent Advisor Certification question is clearly designed to check your understanding of singleton entities, relationship types and function usage).

If you are looking to keep your brain ready and fancy a few tricky questions, then head over to our huge quiz section. In the next post, we will look at some of the visual question types you might get in your Intelligent Advisor Certification.

PS – For these questions, don’t hesitate to give your answer in the comments šŸ™‚

Oracle Policy Automation Cloud 2019 Certification #2

Oracle Policy Automation Cloud 2019 Certification #2

I don’t normally comment on certification examinations – I don’t really feel that a website like this should focus on getting people certified – sure, we can help you prepare and give you lots of fun things to do while you get ready. But we are never going to be selling “certification dumps” or any nonsense like that. If you cannot prepare for an examination, you shouldn’t be taking it. End of story.

But, since I just took the Oracle Policy Automation Cloud 2019 Certification today, I thought I would give you some heads-up on the kinds of questions that I noticed (and bear in mind, that my memory is not what it used to be). Again, I’m not going to give you the questions, I’m going to give you some pointers as to the kind of question you might see.

Firstly, this is clearly an update of the 2017 Certification, so if you took it and passed, many of the question styles and content will be familiar to you. But the vast majority of them have undergone review, editing and minor changes.

Question Styles That Might Bug You

You need to do X. Place the following things (1-9) in order of doing them to achieve X. If a step is required more than once, only mark the first time the step is used.

The steps are unclear, the answers are unclear, and some of the terminology used is dubious.

You have an entity model X to achieve Y. What kind of relationship is Z?

Beware your terminology – get in your head that it’s asking for a relationship even if the example provided is not obvious.

Which of the following is a good example of the correct phrasing for X

Be very clear about what that question style is asking. Many of them look like they are asking Y but they want X. Re-read the question several times!

Choose four things that are true about X functionality

Some of the examples I saw were completely generic – you know the sort of thing. They ask you about swimming 100 meters, and one of the answers is “a swimming pool is full of water” whilst all the other answers are about breathing, swimming technique, strokes. Watch out for these “sleeping choices”.

Which of the following are incorrect when talking about AND and OR

These questions require a certain amount of time to consider – which ones have the correct combinations of AND, OR, ANY, ALL, BOTH, EITHER and all the other combinations of grouping words. Read it slowly!

Poor Quality Graphics

Aside from these bugbears, the other thing that still annoys me is the quality of the screenshots used. And of course, this is dependent on the software used for the certification examination, I know that. But at least try and give clear, large images without any silly stuff (like the Word examples that have clearly gotten the grammar and spelling check with the blue line underneath the text). It’s a question of quality.

Web Page Not up to date

One thing that bothers me is that the Certification page on the Oracle Website does not specify which version this examination has been validated against. And I saw at least 1 question for which the answer would have been different, depending on the version.

Good Luck!

Good luck to you all. If I have any more thoughts, I’ll let you know. And yes, I did pass :). If you are interested in accelerating your learning, read about our workshops here.


Oracle Policy Automation Cloud 2019 Certification

Oracle Policy Automation Cloud 2019 Certification

I’m not sure if we have mentioned it before, but the latest incarnation of the Oracle Policy Automation Certification (to give it it’s commonly used name) is now live and available as a proctored examination, as well as a remote examination in some jurisdictions. It’s called Oracle Policy Automation Cloud 2019 Implementation Essentials.

The examination has the following characteristics:

  • Format:Ā  Multiple Choice
  • Duration: 120 minutes, 80 questions, 68% passing score
  • Examination Code : 1Z0-1035

It is the gateway to the Oracle Policy Automation Cloud Service 2019 Certified Implementation Specialist certification.

Workshops for Oracle Policy Automation

Now, as many of you know, the OPA Hub Website runs Workshops to help people get to grips with Oracle Policy Automation. If you want to know if a Workshop can help you and your team prepare for the certification examination or indeed just to improve your knowledge of the product, then you can learn about it in the video below which gives you an example.

The three day workshop we describe in the video can be extended to four days, or can include a variety of different content areas which you can read about on the Education page. Of course most of our workshops about Oracle Policy Automation use the book Getting Started with Oracle Policy Automation 2019 edition as their support materials as well as presentations and exercises.

Amazon Availability Issues – Solved

If you have been trying to get a copy of the book and you have noticed that the lead time on Amazon is too long, you can get the book in record time by using our other approved channel, the Book Depository. You can get the Getting Started with Oracle Policy Automation 2019 Edition here, and they ship worldwide. Otherwise you can of course go to the publisher, P8 Tech and order it there.

Prepare and Test Yourself ready for Certification

There are hundreds of questions on this site to help you get ready for certification or an interview. Go and try one of our mini-quizzes or the Prize Quiz, they are all free to enter.

Have a great day and see you soon!

We Have A Winner! OPA Hub Complete Quiz – February 2019

We Have A Winner! OPA Hub Complete Quiz – February 2019

It is with uncommon pleasure that I can announce the winner of the OPA Hub Complete Quiz – February 2019. More about the winner in a moment, but just in case you didn’t know it already, we are now running a regular Prize Quiz. It has 100 questions and a maximum time of 90 minutes. The questions are in fact the collection of 10 different quizzes we already have – so if you did well in those quizzes then you will probably do very well in the OPA Hub Complete Quiz.

OPA Hub Complete Quiz BannerThe Quiz will now be refreshed with more questions (we aim to build a pool of about 250 questions by the end of the year) and restarted with a fresh leaderboard very soon. Watch this space to find out when the next Prize Quiz goes live. I guess I am also saying that you shouldn’t do the Complete Quiz until I restart it, because you would not be entered in the Prize Draw.

So what are the prizes?

  • First Place (Highest Score, and in case of identical score, theĀ fastest to complete the Quiz will will a USD $50 Amazon Voucher
  • Second Place will win a stunning new OPA Hub Website T-Shirt
  • Third Place will win a stunning new OPA Hub Mug

And so, on to the…

Winner of the Inaugural OPA Hub Complete Quiz

Ladies and Gentlemen, I give you Allen Pak of Speridian Technologies, an experienced Rules Consultant. I’m hoping (s)he is reading this, and will get in touch to let us know the delivery address for the Amazon Voucher. And because Allen was theĀ only winner this time, (s)he will also get a T-Shirt and Mug just because we are feeling generous. I hope (s)he will send us a photo of the T-Shirt and Mug in action. Please let us know size for the T-shirt too!

Congratulations to Allen. If you want to get practicing for the next Prize Quiz, start here.

New Quizzes – New Prizes!

New Quizzes – New Prizes!

Our Quiz-making team has been hard at work setting up more quizzes to keep you entertained. We now have a grand total of 10 quizzes for you to practice your skills on (go to the Quizzes option on the main menu of this site). Plus, to give you even more of a challenge we have introduced the Complete Prize OPA Quiz for 2019. It contains all 100 questions from the individual quizzes, rolled into one quiz with 100 questions and only 90 minutes to finish it.

It will be reset each month (you can only take the quiz once per month) and new questions added / old questions removed as months go by. For our first month we areĀ  offering a $50 US Amazon voucher to the winner, to be decided on 28 February – since January is almost finished. Find out more here. The runner-up will receive the OPA Hub Official T-Shirt, and the third place an OPA Hub Official Mug!

Get Prepared

Here are the links to the individual quizzes. Our research shows that these help new-starters get an idea of their knowledge gaps, and help build confidence in the product. It doesn’t matter if you are just having fun or perhaps you are preparing for an interview or even the Certification exam, they can be helpful and certainly will test your reflexes. For these new quizzes we have added some “non Multiple Choice” questions – drag and drop, sort and order that kind of thing – to give your mind something a little different to focus on.

Individual Quizzes

Oracle Policy Automation Quiz : Part One (10 questions, timed)

Oracle Policy Automation Quiz : Part Two (10 questions, timed)

Oracle Policy Automation Quiz : Part Three (10 questions, timed)

Oracle Policy Automation Quiz : Part Four (10 questions, timed)

Oracle Policy Automation Quiz : Part Five (10 questions, timed)

Oracle Policy Automation Quiz : Part Six (10 questions, timed)

Oracle Policy Automation Quiz : Part Seven (10 questions, timed)

Oracle Policy Automation Quiz : Part Eight (10 questions, timed)

Oracle Policy Automation Quiz : Part NineĀ (10 questions, timed)

Oracle Policy Automation Quiz : Part Ten (10 questions, timed)

Have Fun!


OPA 12 Certification Preparation Quiz #5 : New on the OPA Hub Website

OPA 12 Certification Preparation Quiz #5 : New on the OPA Hub Website

OPA 12 CertificationI announced it almost by accident a couple of days ago, but it has now gone up on the OPA Hub Website in the Quizzes section : OPA 12Ā Certification Preparation Quiz #5 is live. This one focuses on the type of question you can get in many Oracle certification examinations : the visual recognition. You probably know the sort I mean, where they show you a screenshot from some forgotten part of the application and then ask you lots of questions about it. Then they show you a (very) slightly different screenshot and ask you another question. After three or four, it can get pretty crazy. So I am giving you 10 of them, just for fun. They will work your brain and get you in the spirit.

The quizzes are all free of course, and I want to thank all of you for taking part. If you have noticed interesting questions or have ideas for more questions, please leave a comment. This is especially true if you want to give some feedback about the sort of question you have been faced with. Just to be clear, our goal is not to provide some sort of testing tool. It is simply to give you something of a similar level to work with.

OPA 12 Certification Preparation Quiz #5

Finally I would take this opportunity to display the leader-boards of the third, fourth and fifth Quizzes. Keep trying!

Leaderboard: OPA 12 Certification Preparation Quiz #4

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Leaderboard: OPA 12 Certification Preparation Quiz #5

maximum of 10 points
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Oracle Policy Automation Quiz Leaderboards

Oracle Policy Automation Quiz Leaderboards

Oracle Policy Automation Quiz - LogoIt seems to Ā be Oracle Policy Automation Quiz Month here on the OPA Hub Website. Lots of readers are taking part in the Oracle Policy Automation Quizzes here. Of course I suppose many of them might be preparing for their Oracle Policy Automation Certification (I’m thinking of the Oracle Policy Automation Cloud Service 2017 Certification in particular), but I suspect some people just like to test themselves and see how they measure up to their peers. The quizzes are quick-fire (since there are only 10 questions in each) and they can be something to do during a coffee break I guess.

With that in mind, I thought I would publish the Leaderboard for the first two of the quizzes – there are four, and the fifth is going to be released this week so watch out for Part Five. Once we reach the magic marker of 100 questions, then we will package it into a single Quiz and set the timer to mimic the duration of a certification examination, for those of you who like to have a frisson of stress when doing this sort of thing.

OPA Hub Quiz Part One Leaderboard

These leaderboards are generated on the fly, so they may take a couple of seconds to display. For the sake of brevity they only show the top fifteen or so placed players.

Leaderboard: OPA 12 Certification Preparation Quiz #1

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OPA Hub Quiz Part Two Leaderboard

Leaderboard: OPA 12 Certification Preparation Quiz #2

maximum of 10 points
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Keep watching the OPA Hub Website this week for the release of the next part of the Quiz, with ten new all visual questions (you know the ones that show you the same image five times and ask you to make declarations about it)! Thanks to all the players (especially Bob, who seems to have had a good time!. See you soon on the OPA Hub website, hopefully for a quiz or three.

Logo by Southpaw Projects LLC