Category: Modern CX

Modern CX 2019 Las Vegas

Modern CX 2019 Las Vegas

I’ve been going to events like Modern CX 2019 and various predecessors for the best part of 20 years. Generally when going to these things, I am reminded of Shakespeare’s As You Like It :

“And then the whining school-boy, with his satchel and shining morning face, creeping like a snail unwillingly to school”

Some of the larger events can feel like one is going to school, or worse. But I have to be honest and say that Modern CX is not one of those. This year, back in Las Vegas Mandalay Bay Convention Center, the Modern CX 2019 event was definitely one of the best I have attended, all software houses combined.

What made Modern CX 2019 special?

  • Events that seemed designed to bring the right people together, like meetups, a great concept where customers could speak freely, chat with others, learn and share.
  • An advocacy platform, the CX Hero Hub, actually designed to help and develop the people and stories that define the brand.
  • Sessions that focussed on the customer stories; gone were the turgid exposés of new products that were little better than PDF handouts.
  • Keynotes that actually taught something. I particularly liked the presenters : Ann Handley, Rob Tarkoff and Mick Ebeling all stood out for me.
  • Of course, the general sessions are always packed and you can depend on Jeffrey Wartgow, George Jacob and the others to give a good show.

Oracle Policy Automation is growing in popularity and reach, and the visiting conference attendees were more eager than ever to find out about it. They were well served with some great presentations from the likes of Legal Aid Ontario, Kenya Revenue Authority, Beach Body and more.

What Lies Ahead?

I’m acutely aware however that we still, as a community, need to make our case for Oracle Policy Automation in a clear and concise way.

So I was very honored to be asked to help present one of the sessions and the OPA Meetup. It was fascinating to see how many “eyes were opened” as to the power of Oracle Policy Automation both in that session and the others organized and executed by the dream team of Davin Fifield, Heike Lorenz, and Harriet Franklin.

Here’s a photo of one of those moments I’ll never forget : spinning a wheel in Las Vegas with Heike.

See you there next year.

Modern CX 2019

Modern CX 2019 Las Vegas – Come Say Hi!

Modern CX 2019 Las Vegas – Come Say Hi!

As many of you will know, Modern CX 2019 is being held in March, 19-21 at the Mandalay Bay Convention Center in Las Vegas. It’s a bigger draw, in my humble opinion, for CX and CRM people, than Oracle OpenWorld in San Francisco. I attend both in general, and find that Modern CX is a much more focused and entertaining affair. I’m just sharing my 2 cents. I also enjoy OpenWorld because I get to see a host of very old friends and ex-colleagues but the “vibe” is different.

Anyway, you don’t care what I think. But I would love to meet up with some of you (or all of you, but I don’t think there would be enough space in the room – we broke the bar of 500 registered visitors a few weeks ago – and I wouldn’t be able to pay for a round of coffees or drinks) in Las Vegas.

Modern CX Las Vegas

I’m speaking at the following sessions:

Time to Innovate: Enhance the Customer Experiences You Can Provide [SPT2169]
In this Modern CX session learn how to create unique experiences that are dynamic and personalized for each individual. This session is perfect for businesses seeking to build customer loyalty to differentiate themselves from their competitors using intelligent advice powered by Oracle Policy Automation.

It should be a lot of fun, so send over your colleagues who struggle with finding out what OPA can do, what industries it applies to, and how others do it. Or if you just want to pop by and say “Hi” that would be great too.

I will also be hosting the following OPA Meetup at Modern CX 2019, which might be of interest to those of you who already use Oracle Policy Automation but you want to chat with other people and find out great ways other people are using it.

Oracle Policy Automation Meetup [TOP2625]
If you’re using Oracle Policy Automation, join this meetup to connect with other Policy Automation customers. Come prepared to discuss innovative use cases, best practices, tips and tricks. Richard Napier, who runs the OPA Hub Website, will be facilitating this meetup.
You can find both of them quickly with this search. I look forward to seeing you there, don’t hesitate to reach out to me on LinkedIn as well, if you cannot find me!
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